Daltile Keystones Group 1 1 Hexagon, Matte – Flooritize

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At Flooritize LLC, we are committed to ensuring that your order is delivered in a timely and secure manner. We partner exclusively with leading and reputable freight carriers across the United States to facilitate the shipment of our products. By placing an order with us, you agree to the following shipping terms and conditions: Shipping Availability We offer delivery to residential addresses, commercial establishments, and designated freight terminals throughout the continental United States, excluding Alaska, Hawaii, Rhode Island, and the District of Columbia. Order Processing All orders placed before 2:00 PM (CDT) are processed within 2–3 business days. In the event of increased order volume or unforeseen logistical constraints, shipment delays may occur. Customers will be notified promptly via email at info@flooritize.com Should an item be backordered, customers will be notified within 24 hours of purchase with the estimated restocking and shipping timeline. Shipping Charges and Taxes We reserve the right to adjust shipping charges to match actual carrier costs at the time of shipment. Estimated delivery time is subject to product, quantity, and location Our minimum shipping rate is dependent on the type of material being shipped and can range from $12 to $60, going upwards based on the total weight of the shipment. Freight Delivery Terms A minimum order value of $500 is required for freight delivery. Delivery to a freight terminal or business address may incur lower shipping rates than delivery to a residential address. Customers may request terminal pickup; the assigned terminal location will be provided after purchase. Delivery and Inspection Requirements Freight carriers generally provide a 2–6 hour delivery window and may contact you in advance. If no call is received, we recommend proactively contacting the carrier using the tracking number provided in your Shipment Confirmation Email (tracking becomes active within 24 hours). You (or a designated recipient) must be present at the time of delivery to inspect the shipment per our Delivery Inspection Checklist. Under no circumstances should paperwork be signed before a complete inspection of the delivery. If any damage is observed, it must be: Noted clearly on the delivery receipt Photographed Reported to Flooritize LLC within 2 business days If a third party is accepting delivery on your behalf, ensure they are aware of and follow the inspection requirements. If assistance with unloading is required, please notify us in advance; additional charges may apply for unloading services. Claims and Replacements To be eligible for a replacement or refund due to damage, you must: Retain the damaged product and ensure it is not installed or altered. Submit a claim within two (2) business days of delivery, including: Order number Description of the issue (e.g., breakage, shortage, wrong item) Product SKU and quantity affected Clear photos showing the damage or issue Confirmation that the product was not installed or modified Note: Flooritize LLC cannot be held responsible for damage claims denied by the carrier due to failure to document damages on the delivery receipt or failure to follow our inspection procedures. Replacements for damaged or defective items will only be processed once we receive: A signed Proof of Delivery (POD) Photographic evidence of all damages Confirmation from the freight carrier approving the damage claim Manufacturing Defects In the event of a manufacturing defect, Flooritize LLC will provide a replacement item at no additional cost, provided the defect is documented and reported in accordance with the procedure outlined above. Contact and Support For expedited shipping options or further assistance, please contact our support team: Customer Support Monday - Friday 9:00 AM - 4:00 PM (CDT): ✉️ Email: info@flooritize.com

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